studio policies

Late cancels

Cancellations less than 12 hours before class start time incur a $10 charge or loss of credit.  This includes same day reservation changes.  Your amazing instructors get paid for you taking class, when you late cancel on them, it makes it harder for them to fill that spot again.  We understand things happen but please cancel instead of no showing, we can take of your account retroactively. We do not do before class reservation changes through phone or email. 

No shows result in loss of credit or $15 charge for unlimited memberships.

The DRIP+ membership has a 6 hours cancellation window if you would like more flexibility with schedule.

Waitlist

If you put yourself on a waitlist, you can be added into class up until class start time.  Most cancellations happen right before class start time.Please remove yourself from a waitlist when you know you won’t be heading to the studio in hopes for a spot. If you make it into class off the waitlist within 12 hours before class start time, your cancel is considered a late cancel. You can remove yourself from a waitlist at any time without penalty. 

Late admittance 

We do not allow late admittance after 5 minutes for returning clients.  We do not allow any late admittance for first timers. This is for safety and to be respectful to the instructor and people taking class. If you are more than 5 minutes late, your spot will be given away.

Credits 

We can not extend or rollover credits, no exceptions.  Make sure you know the date of the expiration of your credit package or monthly credit membership.

Membership cancellation

To cancel your membership, please email in to cancel at least 48 hours before your cycle renews.  This is so that we have time to receive your email and cancel your membership. All membership cancellation have to be done through the backend in email form. 

Every membership is at least a 2 month commitment.  If you would like to cancel after 2 months, you must email in to cancel, it does not automatically cancel after the 2 months. 

Freezing memberships

We can freeze your membership as long as it is for a period of at least 14 days.  We must have a start and end date to initiate the freeze, so please provide both dates when putting in a request.

Guests

You can guest someone into class using package credits or drip-ins.  The system does not allow any membership to be shared so you cannot use them for guests.  DRIP+ gives 2 free guest passes every month. 

First timers 

Please arrive at least 10 minutes early to your first class and let your instructor know it is your first time. There is limited parking, please plan accordingly if you are driving. Barefoot or grip socks only.  Grip socks are REQUIRED in REFORM for safety. 

Lost and found 

If you left something at the studio, our instructors do try to put it aside so next time you are at the studio ask an instructor for the misplaced item, although we are not responsible for any items that you bring or leave in the studio.

Chargebacks

We are very responsive and accommodating when it comes to charges you feel are inaccurate.  If we receive a chargeback from you, you will no longer be welcome to the studio.  

At your own risk 

We do everything to create a safe and fun environment but we are not responsible for anything that happens to you.  Waivers are signed at account creation.